Shipping policy
All items are shipped via USPS from Queens, NY. Please allow 3-5 business days for us to process your orders. Single items will be on the shorter end of this estimate and orders containing multiple items may take longer. Please note delivery estimates are from time of shipping not time of order. At this time we are unable to provide you with RUSH shipping.
If you receive the wrong item/s, an imperfect item, or a damaged item, please contact us within 7 days of delivery to submit a claim. For all claims, please provide us with your order number. If the product you received is the wrong product please provide us with a picture of the item you received. If the order arrived damaged, please include images of the damage, as well as pictures of the packing materials and box in which your order was shipped. If the item you purchased is still in stock, we will send you a replacement, otherwise you will be issued a refund.
If an order tracks as delivered but is not received please contact the shipping carrier directly. Once an order leaves our location it is in the hands of the shipping carrier and out of our control. Please make sure you are shipping to a secure location to prevent lost or stolen packages. Willow's Peak Trading Co. LLC is not responsible for and will not reship or refund orders that track as delivered. If your order tracks as delivered but is not received, you must contact the shipping carrier directly to resolve any delivery issues - USPS at 1-800-222-1811 or your local post office. Willow's Peak Trading Co. LLC does not take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.
Please note the shipping times estimated at checkout are from time of shipping not time of order and are not guaranteed by Willow's Peak Trading Co. LLC as items are shipped by USPS..
Please double check that your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made. Willow's Peak Trading Co. LLC is not responsible for any items after they leave our location. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our location we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.
If you receive the wrong item/s, an imperfect item, or a damaged item, please contact us within 7 days of delivery to submit a claim. For all claims, please provide us with your order number. If the product you received is the wrong product please provide us with a picture of the item you received. If the order arrived damaged, please include images of the damage, as well as pictures of the packing materials and box in which your order was shipped. If the item you purchased is still in stock, we will send you a replacement, otherwise you will be issued a refund.
If an order tracks as delivered but is not received please contact the shipping carrier directly. Once an order leaves our location it is in the hands of the shipping carrier and out of our control. Please make sure you are shipping to a secure location to prevent lost or stolen packages. Willow's Peak Trading Co. LLC is not responsible for and will not reship or refund orders that track as delivered. If your order tracks as delivered but is not received, you must contact the shipping carrier directly to resolve any delivery issues - USPS at 1-800-222-1811 or your local post office. Willow's Peak Trading Co. LLC does not take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.
Please note the shipping times estimated at checkout are from time of shipping not time of order and are not guaranteed by Willow's Peak Trading Co. LLC as items are shipped by USPS..
Please double check that your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made. Willow's Peak Trading Co. LLC is not responsible for any items after they leave our location. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our location we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.